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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Contact
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Contact
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Contact
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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News
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ISS maintains strong customer satisfaction

For the third consecutive year ISS has improved its top line customer satisfaction rating. Using the Net Promoter Score principle ISS UK & Ireland scored an impressive +58.9
CEO ISS UK & Ireland, Matthew Brabin, explains: “In terms of NPS it is generally accepted that a score of +40 or above is considered to be World class. We have achieved that, here in the UK, consistently for the last five years.”

The ISS Global Customer Satisfaction Survey is now in its eighth year and is carried out by the independent specialists, Ipsos Loyalty. The survey reaches more than 40 countries, in multiple languages, with customers representing over 80% of the company’s global revenue. Along with the ISS annual staff survey, it is believed to be one of the largest surveys undertaken in the FM World.

The survey enjoys a high response rate, almost 75% in the UK, and asks a broad range of questions allowing in-depth analysis on how the customers are feeling; this helps ISS provide continuous improvement across its client base whilst maintaining a strong key account focus. 

95% of all those who responded said that they were satisfied, or very satisfied, with their relationship with ISS, whilst 99% agreed, or strongly agreed, that they had a very good relationship with their contact with ISS. 

Matthew Brabin concludes: “These are all very impressive numbers, and a testament to our teams on each and every one of our contracts, where 95% of our customers also agreed with the statement that 'ISS is a company with a good overall reputation'. We will continue to work hard to ensure this continues.”

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Craig_Smith219x177

If you have a question please contact:

Craig Smith
Head of Corporate Affairs, Key Accounts

Velocity 1
Brooklands Drive
Brooklands
Weybridge
Surrey
KT13 0SL

Tel: +44 (0)7774 759558 

Email: craig.smith@uk.issworld.com