One leadership structure and shared processes across all services.

Workplace integration

Livv Front-of-House and workplace services aligned with cleaning, engineering and hospitality.

Technology as enabler

Connected service data, predictive insights and transparent dashboards supporting clarity and control.

Social value at scale

Mission Possible creating career pathways and community impact across integrated teams.

Our Solutions | Integrated Facilities Services

Q: Focused self-delivery

Deploying our own people where it creates the greatest impact on safety, quality and responsiveness.

Integrated Facilities Services

Integrated Facilities Services designed around people

One accountable team. Unified governance. Technology in service of people.

Integrated Facilities Services

Beyond bundled FM: what true integration means

Fragmented FM models create friction, duplication and blurred accountability. True integration aligns people, process and technology behind shared outcomes. Integrated Facilities Services is the model through which we deliver our capabilities — not an additional service. It is how People-First FM is put into practice across complex estates.

Across healthcare estates, government portfolios, professional and financial services firms, manufacturing sites and technology campuses, multiple providers and disconnected systems increase cost and reduce clarity. ISS delivers Integrated Facilities Services (IFS) through a People-First model — integrating Cleaning (Pure Space), Technical Services, Workplace, Security and Livv Front-of-House, Food brands, Projects and Sustainability under one governance structure. Integration creates one operational rhythm, one reporting framework and one accountable leadership team.

Happier, supported teams

Integrated service teams experience clearer guidance, stronger belonging and safer working environments.

Greater consistency and control

Shared standards and unified oversight remove variability across portfolios.

Reduced risk and stronger assurance

Integrated governance strengthens compliance and audit readiness.

Stronger service performance

Joined-up teams increase first-time resolution and eliminate wasted steps.

Lower total cost of service

Streamlined processes and reduced duplication drive long-term efficiency.

Integrated Facility services

ISS provides:

Why Integrated Facilities Services from ISS

IFS is the form of FM ISS is built around in the UK & Ireland — combining multi-service capability, focused self-delivery and structured governance within a People-First operating philosophy.

Technology acts as connective tissue across services, translating operational complexity into clear, actionable insight.

The result is Integrated Facilities Services that feel more responsive, more transparent and more dependable — creating places where people and businesses thrive.