OUR STORY

People make places and places make people

OUR STORY

People make places

We believe that people make places and places make people. From strategy through to operations, we partner with clients to deliver places that work, think and give. They choose us because we create, manage and maintain environments that make life easier, more productive and enjoyable.

Our people care about the people they support, always adding a human touch to create places that deliver and delight. Every ISS person in every customer facility is one of us–trained, equipped, motivated and working to high standards.
Working with customers day by day, side by side, we come to understand every aspect of the user experience. We deploy data, insights and knowledge to develop innovative strategies and intelligent solutions to meet the intricate realities of service delivery. This helps us manage risk, reduce cost and ensure consistency. 

As a global company with a heritage of fairness, equality and inclusion, we empower all of our people to deal with problems and opportunities when they arise. Our values shape who we are and what we do, and reinforce our commitment to our clients and the people we serve. Guided by them, we see it as our job to help our customers achieve their purpose. Whether it’s hospitals healing patients, businesses boosting productivity, airports transferring passengers or manufacturing sites producing goods, we’re there to help.

People make places and places make people. We know that when we get things right, it enhances lives and makes the world work better – and that is what drives us.

Unity

Unity

We trust each other and believe in creating equality, inclusion and a sense of belonging for all – a culture where everyone can be their authentic selves.  We trust.

That includes building diverse talent and teams, creating space for collaboration, as well as leaning on and learning from one another. We know that when we act together, we deliver a better experience for our customers and their communities. Only together and united, can we deliver on our purpose.


Honesty

Honesty

Our honesty is non-negotiable. We respect our customers, our colleagues and our company. We respect.

We have a proud heritage of fairness, equality and inclusion. Every day, we strive to create a culture of open communication and collaboration, where differences and individual contributions are respected and celebrated.

Responsibility

Responsibility

Indifference is immoral. We care about what we do and for whom we do it. We care.

The health and well-being of our people and those we serve is our number one priority. We want our people to be happy, to feel valued and to thrive. This means putting all our efforts into creating safe and nurturing working environments and enhancing the communities we work within.

Entrepreneurship

Entrepreneurship

Action speaks louder than words. All our employees have a ‘license to act’ and are expected to do so. We act.

At ISS, we lead by example. That means empowering people to act and innovate - whether that be to suggest improvements and better ways of working, or to call out behavior which undermines our vision and values. Our people know they are empowered to do the right thing.

Quality

Quality

We are professionals with a passion for quality. We deliver on our promise. We deliver.

Our people are part of one big global family that all share the same purpose – delivering exceptional service experiences. We provide a skilled, empowered and motivated workforce who seek to deliver the highest standards 24/7, 365 days a year.

OUR STORY

ISS’s Legacy – our history, our people

ISS as we know it today was formed in 1934, but the origins of the company date back to 1901.While ISS started out as a company that offered watchmen to local businesses, all throughout its expansion and development, ISS has held onto the same values. Connecting people and places has always been at the core of our business – to make the world work better.

INSIGHTS

Stories about people, places and planet

Young businesspeople laughing together during their office coffe

BLOG

Five ways to use workplace experiences to attract your employees back to the office

With many people now used to home working, companies need to find new ways to encourage employees to come into the office. Our Workplace Experience Team is helping companies large and small overcome this challenge. Here, they share their top tips.

Five ways to use workplace experiences to attract your employees back to the office
Jillian Fergeau

PEOPLE

Paying attention to people and their development

Over the past 15 years, Jillian Fergeau has seized development opportunities at ISS, transitioning from a cargo handler to the Head of Facility Management for the Grand Est region in France.

Jillian Fergeau
ISS Austria – Digital Learning

BLOG

A learning culture that supports diversity

With a highly diverse workforce, we adapt learning and development to the needs of our people – ensuring they gain the skills they need to succeed and stay safe.

ISS Austria Digital Learning